[Neil]

Originally Posted by billybob

On certain channels on ntl TV, I sometimes get a fault as follows: it is as if I am watching a video, and pressing the 'pause' button for a second or two. Everything freezes, then carries on as normal. When this happens once or twice a minute, it's annoying, but not worth moaning about, but when it happens once or twice every fifteen seconds, it's a different matter.
But I'm sure that if I DO find the time to sit on the phone and wait for the Faults Centre, I'll be told it's out of ntl's control.
Any expert opinion would be interesting.
Thanks.
Allen, NW Londonl

You need to contact ntl & arrange to get an engineer out by the sounds of it.