Originally Posted by Ignition

Well, you know what I do and that I have a view of it all that's as good as anyone's. You're preaching to the converted.

Whoever said the above is a bloody disgrace. We should value each and every customer as much as possible, no bloody need for callous BS like that, and the idiot who said it doesn't even deserve discussion. The fact he's a manager at all astonishes me, he probably couldn't do his normal job through being an incompetent t**t and was pushed somewhere else as firing him would be messy.

Utter, utter prat. Customer focus for God's sake. Should be the first thing in each and every associate's mind, looking after customers where absolutely possible.

Is ********* like that that give the rest of us a bad name.

EDIT: and reeeeelax