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Originally Posted by Ignition
That isn't representative of the entire company.
The f***wit who came out with that needs a P45 to be honest, I wouldn't let him manage me going to the bathroom after a Vindaloo and ten pints.
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I know we will never see eye to eye, but the contents of that post are a fairly representative feeling of the majority of ntl employees working on or closely associated with the networks.
You would have to dig deep to find any network technician who would say things are good in networks and agree that the present callcentre biased management are steering the company in the right direction for long term survival.
One manager from a corporate department recently summed it up when he said "ntl is nothing more than a call centre company these days"
You will find that most of the managers and supervisors in networks just nod their heads and do as they are told, they know very bad decisions are being made but they have mortgages and bills to pay, so why rock the boat!
The network guys in the local region are saying they are under pressure to fix network faults in some instances after they have completed their days service calls, they are under pressure to get the network running as quickly as possible when it's down. Getting it running again in the shortest time is understandable, but sometimes it involves a bodge, fudge, temporary fix...whatever you want to call it. They say fault control will not allocate them time to go back and complete a permanent solution to the problem.
I am not being all doom and gloom, just saying if ntl continue with the current mentality the company will get into a very bad state in the future.
I guess you can laugh if i make parallels with the old Rediffusion company, but they had big networks and spent the minimum on them, instead they invested the money in buying other companies. The lack of maintenance after a number of years soon turned into a dinasour that would cost as much to put right as starting form scratch again.
The best way to tell how employees feel about things is go along to the pub with them, after a few pints most people open up and are not afraid to hide behind bulls**t anymore, most managers are not excluded from this either.
Anyone not working in ntl networks who thinks things are not very bad with a very low morale countrywide, are very much mistaken or wearing blinkers.