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Originally Posted by eaglei_uk
Does anyone know what NTL's contract stipulates for repair times on telephone lines? I cannot find anything on this so far. I just need to know so I know when I can expect them to fix my dead phone line.
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Hi There,
There are specific guide lines set out as far as restoration of a faulty phone line goes. These are times told to OFCOM by NTL themselves, not ones set out by OFCOM.
I am sorry, but I can not go in to too much detail on here, but I can assure you that it is a very small window in regards to timings.
As for BT, yes I agree that thier "forwarding" of your home number to your mobile phone line is good, the point that they do not tell you is that the person calling you picks up an extra charge for the redirected call, and they get mobile call rates applied.
The NTL turn around time for fixing a fault is by far and away better than BT's. I have known of cases of a BT customer, and an NTL customer having loss of service in the same street (next door as it goes). BT had not responded to a fault booked 5 days previous, and we rolled up the next day.
There will be glitches and anomalies to this, but as I say NTL's actually told OFCOM a time scale of line restoration off their own backs, this was not stipulated to them by the governing body.