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Originally Posted by Wayne A
Looks like NTL are changing for the better? We'll have to wait and see.
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NTL is like any other large company. It's difficult to say whether it's good or bad as a whole, as different people have different experiences. It also seems that service varies between the different areas. This is the same with any large company that I have dealt with.
Admittedly, NTL have trouble with their image, and probably have the worst PR department possible. I will also say that people tend to (and I know I tend to do this) assume that the person they have just spoken to is an indication of how good or bad a company is. So, if people talk to Customer Services people who are bad, they will assume the whole company is terrible.
In my experience, after a rather dodgy start, and having had a few problems with Cable and Wireless before NTL took over, the service I have recieved from NTL has been good. I am a bit p'ed off that NTL don't yet offer Broadband 1Meg users the speed increase, and am also a bit p'ed off that the Set Top Boxes don't have a recording facilty (similar to Sky +), but no service is perfect.