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Crediting my account for loss of service
Hi all!
I recently had a problem with my Pace Digibox, the problem lasted 1 week and meant that I had no NTL TV for that period. I reported the problem a week before an engineer came out and fixed it.
Can my account be credited for this one week of no service? And if so is it better to speak to tech support or billing about this issue.
Thanks in advance
Jamie
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