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Originally Posted by Mick
Welcome to the site eaglei_uk, 
I do not think any company can guarantee when a fault can be resolved by in a certain time. They can say when they 'expect' a fault to be done by, but unplanned things can happen that can delay a resolution. But hopefully tomorrow, the engineer may fix the problem there and then. |
Not so much of guarantee but at least BT go someway to offering a promise.
See
here
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Originally Posted by eaglei_uk
OK, thanks for all your help. Is BT the same?
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Again more of promise than an ultimate guarantee though from BT see
here
