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Re: no phone, no help, no nothing!
I had the same problem too on my second line....as OB said sounds like a loose connection in the cabinet (which was my problem too apparently).
But, they were pretty good at sorting it, a phone call to faults, they came out on a Saturday morning, checked the line, checked the box, all done in 30 mins.
For what it's worth I've found that (and don't quote me on this) calling between 8.30 and 9am gets you through to someone much quicker.
Hope you get it sorted.
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