Regarding faults in the t&cs -
Quote:
10. Faults and Matters Affecting the Services
10.1 We cannot guarantee that the Services will be fault free. If a fault occurs You should notify Us by contacting our customer management centre.
10.2 We are responsible for the maintenance of the Equipment and the ntl Network.
10.3 Where We supply the Services to You via your existing connection to another PCO's Network it is your responsibility to maintain your connection to such PCO's Network and We shall not be responsible or liable to You for failing to provide the Services if such failure arises as a result of any interruption to or disconnection from the PCO's Network or because of failure or inadequacy in any Customer Provided Apparatus.
10.4 We may have to:
change the code or technical specifications of the Services for operational reasons;
interrupt or suspend the Services due to an emergency, for the purposes of repair, maintenance, improvement or because of operational reasons;
give instructions to You which We believe are necessary for health or safety or for the quality of the Services provided to You or to other customers; or
charge You for work carried out by Us to locate or repair faults caused by or associated with the Customer Provided Apparatus or any other PCO's Network.
10.5 If it is necessary for the Services to be interrupted or suspended We will give You as much notice as is reasonably practicable and restore the Services as soon as is reasonably practicable.
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