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bob_builder · 28-10-2004, 16:40

Welcome eaglei_uk

Have you reported it to NTL?

AFAIK, there are no promised repair times given. I do not think BT has any even. What BT does do, however, is give you a refund of one week's line rental for every day you do not have service, so the onus is on them to repair it within the day. I do not know if NTL offer a similar refund.

28-10-2004, 16:40	#2
bob_builder Inactive Join Date: Jun 2003 Location: South-East-Cambridge Services: ntl digital basepack ntl 1M broadband Posts: 1,068	Re: ntl phone service Welcome eaglei_uk Have you reported it to NTL? AFAIK, there are no promised repair times given. I do not think BT has any even. What BT does do, however, is give you a refund of one week's line rental for every day you do not have service, so the onus is on them to repair it within the day. I do not know if NTL offer a similar refund.