Quote:
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Originally Posted by Scooby
the reason i ask often people often send letters to the address for payments, which are often payment centres run byu third party companies like hays...
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It's the Wigmore address in Luton...
ntl
Wigmore House
Wigmore Lane
Luton
Bedfordshire
LU2 9EX
Also mentioned on this thread...
http://www.the-scream.co.uk/forums/s...ad.php?t=13921
And that's from a self-proclaimed "insider", and even with an email from NTL telling a customer to write to the above address for cancellation. Note the others on that thread complaining about no acknowledgement of cancellation and problems with NTL still billing long after cancellation requested.
Advice here also confirms where cancellations should be sent and even suggests recorded delivery as I have done...
http://www.davidinnes.co.uk/useful_info2.html
Though to be fair, RoyalMail's site is now just saying they can't confirm the status of my item (whatever that means
). So maybe they have received it.
Anyway, I'll give them a month from when I sent the letter and cancel the direct debit then. As far as the legal side goes I have fulfilled the direct debit agreement side by informing NTL first and also the contract by giving them 30 days notice.