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Originally Posted by SMHarman
I can answer the second of these points.
You will still get as many bills as you currently do. This is because some people with 3 bills have 3 different payment methods, as such they have decided not to merge any billing, a new customer in an area where people traditionally got 3 bills will now get one, but existing customers will stay the same.
But as it is a firmwide application there will not be the problem of an overspill call centre picking up your call but being unable to see your account.
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I know NTL are not automatically merging accounts due to problems with different payment methods. However, would it be possible to request that NTL manually transfer one account (my telephone calls) onto another account (my TV and line rental) with my explicit instruction? Can somebody in customer service do this if I ring up and ask?