In a similar vein since NTL screwed up my email account 2 weeks ago and reinstated me albeit with a new master username I was able to use my original extra box username but my wife could not. The techy's could not understand this until we tried again and it returned "too few characters". So for the past 2 years she has had a 4 character username but all of a sudden it has to be more!
So, not quite sure how we can get her old email Folders if ever!
xtopher