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Originally Posted by Mark B
ALL requests to disconnect service should be passed through to the relevant retentions department who WILL try and save the customer...that is their job.
Obviously if a customer has already gone with another supplier there is little that can be done, but it's their job to try, and try they must. The call may be being observed, and they will be expected to make some effort, because that's what they are paid to do.
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I hope they are better at their job since I canceled, was just before they put digital TV in my area.
When I phone to cancel my TV, the best reason for staying with NTL for TV was that when they finally do go digital, I would get ITV2, which wan't on Sky back then.
I hardly every watch ITV1 so that wasn't a great loss!
Anyway, sounds a bit slack on NTLs part that your letter hasn't been signed for yet, over a week since you posted it, whats the chances they'll say it got lost in their post system somewhere.