[etccarmageddon]

correct - DVLA info does not relate to ownership. Kitts will have a receipt or other proof or the fact that she possesses it!

I'd suggest Kitts also explores making an official complaint about the DVLA and the way they have handled this. Usually this kind of kick up the backside gets results and also complain to your local MP - they're paid enough!

start writing letters cos you are the victim.