Thread: Cancelling ntlworld/ntl freedom ?
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Old 26-10-2004, 10:31   #16
Scarlett
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Re: Cancelling ntlworld/ntl freedom ?
Quote:
Originally Posted by luci5
I cancelled my ntl freedom on 2 March by telephone call, email and letter giving 30 days notice. When I called the guy I spoke to pleaded with me not to cancel until a supervisor had called me back within 48 hours to try and sort out the disconnection problems I was having. Told him I was cancelling regardless.

I got a call a few weeks ago saying my account was 4 months overdue and that they couldn't cancel it until they received it in writing.

I still have the acknowledgement of my email saying it would be directed to the correct department.

I have since receive a letter threatening disconnection (yes please)

As my account now looks like it is £90 in arrears I am concerned that ntl will pass my details to a credit reference agency as a bad debt.

luci
Be very careful with NTL on this, I have recently looked at my credit record and spotted that NTL had reported me for £2 5 years ago! yes my credit record has a default* on it for £2 (I paid the last bill on the phone and they sent me a non DD bill with paid amount +£1 (for non DD) then they sent another one the next month for £1 + £1 (again non DD) I politely asked them to forget it and heard nothing more until I checked my credit record.)

I'd insist that they provide you with the assurance in writing that this amount is incorrectly charged and should not be on your account so that you can post that letter to your credit record if they do default you on it.

Scarlett,

* Further more, its against my parents address and not the address where the account was held! BTW this is the ONLY default on the record so you can imagine what that might have done for my credit rating over the last 5 years
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