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Originally Posted by paulyoung666
ok so it costs you your time , but dont forget the call is free 
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True, I phoned Time Computers (Computerworld, or whatever they are now) on behalf of a friend. I was kept waiting for 15 minutes at the cost of £1 per minute..
I was not happy, particularly as I knew the computer was knackered (his hard drive was dead) and all I wanted was instructions for getting it repaired under warranty.