[orangebird]

Originally Posted by evandl100

Hi
Without boring you with all the unnecessary details over the last few weeks I have rang NTL on at least 4 occasions requesting that caller ID be added. Each time I am told that this IS available in my area (I have an IP postcode if anyone would like to check) and would be on within 24 hours. As yet I have no caller ID. I have been told that there is a internal computer technical error (due to a new system), which is stopping new services being added onto my phone line but the IT guys are onto it. Stranger still is that my voicemail, which I have had for years, has disappeared, again apparently for the same reason. Now I feel that I have been reasonably patient about this but am really considering ditching NTL, due to the fact that I am also sick of having to reboot my STB everyday (do Sky have this problem?), not having services added that I have requested for weeks, customer services staff that half the time sound like they are trying to get rid of you or else reading from a book of excuses (although one or two have been friendly and helpful to be fair), making card payments that for no reason are being rejected resulting in loss of services, taking unauthorised payments from a debit card, and I'd like to add unacceptable holding times when trying to get through to CS. Is anybody else having similar issues?

If you want to pm me your full postcode, I'll double cjeck it's available.