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I find it depends on the time of day as to the speed the call is answered.
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In my experiance it doesnt matter what time of the day I call, I have never ever got through in less than 40 minutes and the longest I have had to wait is 1hr 15. I have phoned at 8am and at various times (virtually every hour'ish) up to 8pm and never have been answered in anything like a reasonable time. I think it would be a great idea to do what a1970man said and with hold payments due to technical difficulties.
