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skir67 · 23-10-2004, 11:49

I will soon be moving to a NTL franchised area and my wife and I are considering using their TV, Broadband and telephone services. This is partly because the current owners use NTL so the cabling and everthing is already there and because we currently use Telewest for all our services (and are sorry that we can't use them where we're moving to).

I know NTL's customer service is awful and that their support line have extremely long waits on them this does worry me somewhat what are your experiences?

Currently I have blueyonder for my internet connection and I've always been happy with it. I've never had to ring their support (mainly because I used to work for them so I know how it works). I know NTL will give you broadband either through an STB or through a dedicated cable modem. Because of what I currently have I prefer the idea of a seperate cable modem unit. However your ideas on this would be appreciated.

We are moving to Birkenhead on the Wirral so any comments from users in this area on reliability, speeds etc would be useful.

Also from point of order to installation how long do they tend to take on average?

Any other useful info you have would be appreciated too. Apologies in advance if I have posted this in the wrong discussion group.

23-10-2004, 11:49	#1
skir67 Inactive Join Date: Oct 2004 Posts: 2	Your Advice Required I will soon be moving to a NTL franchised area and my wife and I are considering using their TV, Broadband and telephone services. This is partly because the current owners use NTL so the cabling and everthing is already there and because we currently use Telewest for all our services (and are sorry that we can't use them where we're moving to). I know NTL's customer service is awful and that their support line have extremely long waits on them this does worry me somewhat what are your experiences? Currently I have blueyonder for my internet connection and I've always been happy with it. I've never had to ring their support (mainly because I used to work for them so I know how it works). I know NTL will give you broadband either through an STB or through a dedicated cable modem. Because of what I currently have I prefer the idea of a seperate cable modem unit. However your ideas on this would be appreciated. We are moving to Birkenhead on the Wirral so any comments from users in this area on reliability, speeds etc would be useful. Also from point of order to installation how long do they tend to take on average? Any other useful info you have would be appreciated too. Apologies in advance if I have posted this in the wrong discussion group.