[Matthew]

My Gran has deicded to get rid of NTL Broadband because it costs too much and does not use it enough to keep broadband. On the 4th of November I think it is NTL said that she would not have broadband from then, fiar enough. Now what my Gran forgot to say is that she would like to go back up on dialup. Anyway I phoned up for a disk and they said register online which I have done. The main reason about this is the e-mail address, when I told NTL can we keep the same address they said yes but I would need to contact Technical Services. Why can't I when I reinstall the disk just put in my Gran's old user details?

Please help.

Thanks in advance.