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New to NTL
Hi all,
I am just coming up to the end of my first week connected to NTL, so far my experience has been better than I expected. I had the 1.5Mb BB and Phone Line installed by NTL, previously I was with BT and their 512Kb ADSL service.
The installation date was brought forward six days and the lads arrived to stretch the cable at 8.00AM on the dot. I am using the Ethernet connector on the SACM and so far D/L speeds have been just over 3 times faster with U/L speeds 20Kb less than I had with ADSL.
The SACM provided by NTL is much better than the BT USB Modem.
The only calls I have made to customer services have been regarding the billing, separate bills for phone and BB but only one Direct Debit to sign which did not mention BB, I think I understand how they work it now... at least I always got through to CS instantly and my queries where handled politely and efficiently.
There have been two outages this week, which I assume were due to maintenance, other than that everything has been perfect.
Originally I was a little apprehensive to say the least, especially as my ADSL had run perfectly at all times, but now I am pleased I made the change, the extra speed and the crystal clear phone line are both very welcome improvements.
Job well done NTL
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