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Pea-Pod · 22-10-2004, 18:38

Is having a good telephone manner preferential to having any technical experience when becoming a Customer Service Rep with NTL. I suspect the people who deal with the billing side of relations would need a good telephone manner, whereas the people on the Technical Support line would be better suited to have technical knowledge rather than a smooth talking excellence in customer relations.

22-10-2004, 18:38	#7
Pea-Pod cf.addict Join Date: Apr 2004 Location: Oldham - Gtr. Manchester Posts: 290	Re: ntl to recruit 80 more staff Is having a good telephone manner preferential to having any technical experience when becoming a Customer Service Rep with NTL. I suspect the people who deal with the billing side of relations would need a good telephone manner, whereas the people on the Technical Support line would be better suited to have technical knowledge rather than a smooth talking excellence in customer relations.