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Malsiluk · 22-10-2004, 17:42

I have to say it's about time. I have had to ring NTL more times that I'd care to mention over the last few weeks. The message that they are having 'heavy call volumes' is now standard, as is a wait of around 1/2 hour. That tells me it's not a case of peaks and troughs, it's all peaks because there are not enough staff. And who suffers, us the poor bloody NTL customer!

22-10-2004, 17:42	#4
Malsiluk Inactive Join Date: Jan 2004 Posts: 8	Re: ntl to recruit 80 more staff I have to say it's about time. I have had to ring NTL more times that I'd care to mention over the last few weeks. The message that they are having 'heavy call volumes' is now standard, as is a wait of around 1/2 hour. That tells me it's not a case of peaks and troughs, it's all peaks because there are not enough staff. And who suffers, us the poor bloody NTL customer!