Funny you should ask.....Both my PC and Mandys laptop are from MESH.
The build and components are excellent but their customer service is worse than ntl's (imo)
Their frontline staff know nothing (not their fault) and consequently, dealing with MESH when something goes wrong is a nightmare.
This is what I e-mailed them last week......still not heard back from them.
Quote:
Dear Sirs,
I have purchased two computers from Mesh in the past. The latest being a laptop in 2003.
Recently the laptops hard disk failed. I returned it to Mesh for investigation. I have now been rung twice by
Mesh employees ('Ali' and 'Mohamed')and asked to return their calls, as I wasn't able to get to the phone when they rang.
It is impossible to return their calls as it isn't clear what dept they are calling from and when I finally get through to what
would seem to be the relevant dept, the person who I talk to doesn't know who they are. Very frustrating.
In addition, when I finally spoke to someone, I was told that I would have to pay £138 for a new hard drive. They couldn't tell me what make or size the new drive would be, just what it would cost me. Interestingly, the exact model that was being replaced would cost a mere £54 from Toshiba.
I also confirmed that I would get my old drive back as I need to retrieve data from it and was told that I would have to buy it back from Mesh!
When I explained that I had already bought it from Mesh once before (when I purchased the laptop) the lady I was speaking to (Nikky, I think) said that as I was querying it, Mesh would let me have my old drive back for free! The fact that it already belongs to me was lost on her.
All of this (and many other mistakes-both technical and administrative) over the last few years are sorely testing my patience with Mesh.
This is unfortunate as the quality of your machines is very high but the quality of support is very lacking.
Yours,
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