[nedski]

I called CS on Friday evening and they took my details and told me that a fault had been logged for it and it would be back on by Monday eve... yeah right I thought... imagine my surprise when it was back up on Monday. So it looks like everythings definately back on track and they're catching up with the activations.

dvboy, only advice I can give you is to make sure the CS person you're talking to knows what needs to be done - basically as far as I understand it it was the system that links the serial numbers of your box & smart card to your account that was down and that's why we had no channels - it couldn't identify what channels it was supposed to give you. Also tell them that you know it's definately back up now. They should be able to log a fault in the system to reassign the serials to your account, obviously this means that they should be taking those numbers from you, so if they don't this would ring alarm bells for me. And then of course, once you think it might have been done, do the obligatory reboot of the box.

Hope this helps and maybe gives you some hope.

N.

ps. Make sure you keep an eye on your bill too, I was told I wouldn't be paying for the tv while it was like this, but surprise surprise no refund on my latest bill... I also phoned em up about this (seperately) and they gave me a months refund no problems.