[dvboy]

I called again on Wednesday evening, to be given no help whatsover by a CSR who didn't have much to say and didn't seem able to offer any advice. After I said I was unhappy that I'd been without a proper TV service for now two weeks since installation and annoyed that i couldn't be offered a solution he said I wouldn't be billed for it until it works and that "it's your decision whether you want to wait longer or not" - what's the alternative? disconnection, he said. if i didn't want the service i wouldn't have signed up for it in the first place i said. so i still wait...

it obviously shows how much faith ntl employees have in their own product - i work in a call centre for a different company and while i agree the service provided by the people i work for has its fair share of problems and customers are welcome to use competition, i would never suggest to a customer not to use our services and would probably get fired for doing so.