Cable Forum - View Single Post

zacpack · 21-10-2004, 15:22

Well success at last!

Re-contacted C/S today and spoke with Lindsay who said that both services were active on the line, it may be a fault. She transferred me to the faults team.

I spoke with Giles on the faults team who was very helpful, checked with the Switch who said that the services were not active on the line. He apologised and was going to call C/S back to check why they transferred me to them - as he couldn't add the services himself.

He came back and said that C/S were having problems with their systems and he went straight to the Switch and activated both services immediatly.

A week of problems and it finally works!!! YEAH!

Thanks Scooby, looks like you were right!

21-10-2004, 15:22	#5
zacpack Inactive Join Date: Dec 2003 Posts: 20	Re: Services not transferred Well success at last! Re-contacted C/S today and spoke with Lindsay who said that both services were active on the line, it may be a fault. She transferred me to the faults team. I spoke with Giles on the faults team who was very helpful, checked with the Switch who said that the services were not active on the line. He apologised and was going to call C/S back to check why they transferred me to them - as he couldn't add the services himself. He came back and said that C/S were having problems with their systems and he went straight to the Switch and activated both services immediatly. A week of problems and it finally works!!! YEAH! Thanks Scooby, looks like you were right!