Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

Stuart · 20-10-2004, 21:50

Well, I phoned NTL today regarding a fault in my STB.

Basically, I did report the fault before (E4 freezes constantly, other channels are OK which confused the hell out of the Customer Services person), and the CSR re-sent all my packages which did appear to cure the problem.

Anyway, when I called, I didn't get the message about being near my STB. But, I will say that the phone was answered in less than 30 seconds, and the CSR, after confirming the fault and checking I was near the STB agreed to send an engineer out tommorrow morning. That is what I'd call good service. The only slight irritation is that she could only say they would be at my house between 8 and 12.

20-10-2004, 21:50	#196
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: NTL is call centre with longest wait in Mirror test Well, I phoned NTL today regarding a fault in my STB. Basically, I did report the fault before (E4 freezes constantly, other channels are OK which confused the hell out of the Customer Services person), and the CSR re-sent all my packages which did appear to cure the problem. Anyway, when I called, I didn't get the message about being near my STB. But, I will say that the phone was answered in less than 30 seconds, and the CSR, after confirming the fault and checking I was near the STB agreed to send an engineer out tommorrow morning. That is what I'd call good service. The only slight irritation is that she could only say they would be at my house between 8 and 12.