I bought some PC bits early Sept from OEM supplier.
When built the PC was unreliable.
Talked to returns department who asked me to return mobo, cpu, memory and cooler.
I asked about the cost of the return to me and was told to chase it with Customer service. Thought nothing of it because I had done this before with them. I only asked as I had not dealt with this person before.
Tried to claim back the money today and was told that the company does not refund returned items as they have a return to base (rtb) warrantee now. I explained that I had had this done before AND was told when I returned the goodds that I should take it up with Customer services.
They replied that they rarely refund postage nowadays and basically took the attitude of "tough luck....goodbye".
Looking at my rights on the Office of fair trading it says that I do not have to pay for faulty goods to be returned.
Quote:
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You are not legally obliged to return faulty goods to the seller at your own expense, unless you agreed this in advance. If a bulky item is difficult or expensive to return, ask the seller to collect it. This does not apply when you complain about faults after having 'accepted' the goods, or if the goods were a present.
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Now, I didn't know this at the time and what defines bulky? Also they could argue that the goods were not yet proven to be faulty, whereas I would say they were.....
Does anyone know where I stand?