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zacpack · 20-10-2004, 15:30

For the last week I have been trying to re add to my telephone line Permenant number concealment and Level 6 call barring.

I recently moved house and when the NTL engineer came he connected everything up, transferring my existing number to the new property. Everything worked and I was happy. Until I discovered that the call barring I had in action and number conealment I had at my old property had not been transferred.

I contacted Customer Services last week to re-activate both services. The person I spoke too was apologetic and couldn't understand why the service hadn't been transferred as they were both showing as active on my account. She re-added them and said they would be active within 24 hours.

I called on Monday again as the services were not active, again the Customer Services rep re-added them again, and again said that it would be active within 24 hours. I called today - as the service were still not active on my line and again I was told that that she would re-add them and all should be sorted.

I'm now getting a little tired of calling Customer Services as they don't seem to activate the account. Is there anyone that can help and shed some light as to why these services are not activating on the account.

Thanks.

20-10-2004, 15:30	#1
zacpack Inactive Join Date: Dec 2003 Posts: 20	Services not transferred For the last week I have been trying to re add to my telephone line Permenant number concealment and Level 6 call barring. I recently moved house and when the NTL engineer came he connected everything up, transferring my existing number to the new property. Everything worked and I was happy. Until I discovered that the call barring I had in action and number conealment I had at my old property had not been transferred. I contacted Customer Services last week to re-activate both services. The person I spoke too was apologetic and couldn't understand why the service hadn't been transferred as they were both showing as active on my account. She re-added them and said they would be active within 24 hours. I called on Monday again as the services were not active, again the Customer Services rep re-added them again, and again said that it would be active within 24 hours. I called today - as the service were still not active on my line and again I was told that that she would re-add them and all should be sorted. I'm now getting a little tired of calling Customer Services as they don't seem to activate the account. Is there anyone that can help and shed some light as to why these services are not activating on the account. Thanks.