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Originally Posted by bbwannabe
Ok scenario is im returning something back because it doesnt work properly maybe because its a voltage issue and my computer isnt compatible with it. Anyway, i wanna know what a restock fee is and whether it comes out from the refund amount.
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A restocking fee is taken of the refunded price so say you paid £100, you would get £85 returned to you with a 15% fee.
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Originally Posted by bbwannabe
What does it mean by signed for?
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Some form of registered or recorded post where the compensation level is enough to cover the cost of the item if lost or damaged.
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Originally Posted by bbwannabe
In the terms it mentioned when returning things return it in its original box with packaging and stuff, do they mean the box for the actual product or the box that the product was put in and sent off in (which is like 6 times as large as the good, and i threw away the weird white things that cushion things dunno what its name is, forgot lol, but i hope they arent too specific).
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I would imagine that they mean in the orginal commercial product box with all included packaging - how you package that box up into a parcel is then up to you as long as it is sufficently padded to prevent damage.
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Originally Posted by bbwannabe
How do i send it off back to them?
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Through the post to the address on the returns label.
Hope this helps.
It sounds like you may want to try and claim that the product is not fit for purpose if it is advertised to work with your computer and then you should not be subject to a restocking fee.