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Originally Posted by bbwannabe
i wanna know what a restock fee is
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Because you have opened it, the company charge you a fee to restore it to new sale order, and repackage it, etc, or to sell it cheap as "open box". The fees are a rip off, but unavoidable these days.
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and whether it comes out from the refund amount.
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Yes, you will get the original refund amount, minus the 15% fee. So you will only get back 85% of what you paid for it.
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What does it mean by signed for?.
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It means special Delivery. When the delivery man arrives, someone has to physically accept the parcel and sign to show they have. It is to stop packets getting lost in mail sorting offices, etc, with noone knowing where they are, or if they seen them.
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do they mean the box for the actual product or the box that the product was put in and sent off in (which is like 6 times as large as the good, and i threw away the weird white things that cushion things dunno what its name is, forgot lol, but i hope they arent too specific).
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Not the brown outside packaging, they only want the manufacturer's box. It wasn't good you threw away the styro-foam (the white fluffy things), but they are charging you 15% which should be more than enough for them to replace it.
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How do i send it off back to them?
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Take the manufacturer's box, and either wrap it in packing paper or another box. Print out that label you was e-mailed, and affix it to your box. Then take it to a post office and say you want it sent "Special Delivery", and make sure that you ask for enough insurance to cover the price of the item new.