Quote:
|
Originally Posted by huggy bear
Its all a bit of a roulette table really I reckon. You may get through to someone who is on their first live day of calls or you may get through to an experienced rep who does not care etc. I was once such an operator and when a customer came through about 7.58pm in the evening looking like he was going to cause aggro and have me work 20 minutes over my shift with a supervisor using my headphones - I simply looked round the callcentre and simply hung up on the bloke in cold blood. That's what ntl is all about.
|
remember that there are staff that don't fit into either of these categories! there are new staff who don't care, and there are experienced staff who do care.
ntl is not about hanging up and dead on the time your shift finshes- which is why we can claim back time if we have to work over the end of a shift to finish a call.
I remember ringing debsy42 at 8:25 in the evening when her call centre closes at 8:00.... so there are exceptions to you rules
