Cable Forum - View Single Post - NTL Customer Services: Your personal experience

huggy bear · 18-10-2004, 22:34

Its all a bit of a roulette table really I reckon. You may get through to someone who is on their first live day of calls or you may get through to an experienced rep who does not care etc. I was once such an operator and when a customer came through about 7.58pm in the evening looking like he was going to cause aggro and have me work 20 minutes over my shift with a supervisor using my headphones - I simply looked round the callcentre and simply hung up on the bloke in cold blood. That's what ntl is all about.

18-10-2004, 22:34	#498
huggy bear Inactive Join Date: Oct 2004 Posts: 46	Re: NTL Customer Services: Your personal experience Its all a bit of a roulette table really I reckon. You may get through to someone who is on their first live day of calls or you may get through to an experienced rep who does not care etc. I was once such an operator and when a customer came through about 7.58pm in the evening looking like he was going to cause aggro and have me work 20 minutes over my shift with a supervisor using my headphones - I simply looked round the callcentre and simply hung up on the bloke in cold blood. That's what ntl is all about.