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Originally Posted by DeadKenny
Absolutely. That's because you can't get through to them anyway 
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NTL Customer Services are not bad at all, there is too much whinging and exaggeration. Funny this, we have never had a problem calling NTL Customer Services, ok you go through your options and 9 times out of ten no waiting, even then it's not long. We've always found NTL staff helpful. I suspect there are those customers that call who are bad tempered or rude and don't get the attention they expect.