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Originally Posted by SMHarman
Well they have control if they enforce the service level agreement they have with the contractor, but thats another thread.
I also think they are required to leave the cable for delivery of the analogue UHF channels (what will happen post switchover? Will they be required to send digital freeview in it's place?).
Now if NTL kept better control of its box stock, collecting those of cancelled customers, that would probably improve matters considerably.
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I'm not sure what will happen after the big switch off, presumably they will still have to provide the UHF feed for customers to connect their Freeview box.
I do remember instances where ntl paid for disconncting disgruntled customers to have an aerial fitted by contractors, I think it was in a few cases in my old area when the customer said get your box and your cable out of my house and re-install my aerial that you took away when you installed.
Those were few and far between but it did happen!
Contractors are hard to enforce service level agreements with because they allways had a high turn over of staff, theres no substitute for using your own people. It may cost a few pounds more but it's easier to trace who's backside to kick if they are not doing their job.