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Originally Posted by heady
I am definitely outside the 12 months contract. But my main concern is I now have a bill for 8th October to 7th November, which I am not receiving a service for. I already have had BT reconnected, and really don't want NTL to keep trying to charge me for a phone line that was cancelled over a month ago. Also Charging a Credit Card without authorisation is considered Credit Card Fraud if done by an individual, so is it not the same if NTL do it?
Thanks for any help you can give me.
Heady
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See here:
http://www.dti.gov.uk/ccp/topics1/unsolicited.htm this explains the Unsolicited Goods and Services Act of 1971 (as amended) It is a criminal offence to bill someone for something that they have not ordered or requested. As suggested in another post, if you have copies of the cancellation request, pass a copy (along with the latest bill) to your local Trading Standards Office. They will advise you. As also suggested elsewhere, contact your Credit Card company and let them know that it is an unauthorised transaction against your account, and ask them to stop/recover payment.