Hello heady
to the forums.
I have read what you posted above and just wondered if you are outside the 12 months contract?
If I remember if you cancel inside the 12 month contract NTL can still charge for the months you are not going to recieve the service.
Also if you canceled have you arranged another method for calls so as not to use NTLs phone line.
Quote:
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I then received a bill date 8th September charging me until the 7th October
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This would be correct as you have to give a months notice so cancelling on the 1st September they billed you the months notice till the 7th October by which time they should have discconected the connection.
I should suggest contacting them again making sure they have carried out your wishes to cancel the services apart from the internet. Try to speak to a supervisor ask them to recheck if the original person you spoke to has completed the cancelation. It will not be the first time a cancelation, downgrade or upgrade hasn't been completed.