Cable Forum - View Single Post - My personal nt-hell

Fidney · 17-10-2004, 17:56

Hi all,

An ntl engineer called last monday to sort out "once and for-all" the problems I have been having with my Broadband and digital TV services since April this year.

This was after keeping us in all weekend with a Saturday AM call-out, which became Saturday PM as he was running a little late and which, at 3:30pm ntl cancelled as he couldn't make it (I only found out after ringing faults myself, for the third time since 12:30, to see when he would arrive!!). After complaining about my wasted day the chap on faults referred to his supervisor and promised faithfully that someone would come out Sunday AM as a priority call. 2pm Sunday afternoon got a call from a guy in "FMD" saying they couldn't possibly come out on Sunday and faults should never have booked the visit!!!!!!!

A little complaining later an engineer was promised for between 6 & 8pm Monday evening. He arrived at 4pm! He did sort out the power levels on my connection (I think!), but he also:

"Stole" my FM feed - he actually removed the FM socket from the ntl box so there is no-where to plug my cable in!!!!

Replaced my STB with one that cannot connect to my home cinema set-up as it has no audio out sockets.

Both of which I am extremely upset about

and in addition he:-

Left the cover off the box on the wall outside my house, exposing the wires etc to the elements.

Smashed my 8 year old daughter's clay giraffe that she had made at school. Might not be valuable, but irreplaceable and devastating to an 8 year old.

On top of this I STILL can't get any interactive content because of a "problem in the way my account is set up" - a problem that would be sorted within 24 - 48 hours of his visit!

Needless to say I'm not a happy bunny at all - they've assentially down-graded my service, caused upset and damage and I'm STILL not getting what I've been paying for.

You ring up - it takes an hour for them to answer then the moment you complain they cut you off.

You ask to speak to a Supervisor - they cut you off.

You write in - they never answer.

Guess I'll try cancelling my direct debits - see if that get's their attention!

17-10-2004, 17:56	#1
Fidney Inactive Join Date: Sep 2004 Location: Burntwood, Nr Lichfield Age: 59 Posts: 8	My personal nt-hell Hi all, An ntl engineer called last monday to sort out "once and for-all" the problems I have been having with my Broadband and digital TV services since April this year. This was after keeping us in all weekend with a Saturday AM call-out, which became Saturday PM as he was running a little late and which, at 3:30pm ntl cancelled as he couldn't make it (I only found out after ringing faults myself, for the third time since 12:30, to see when he would arrive!!). After complaining about my wasted day the chap on faults referred to his supervisor and promised faithfully that someone would come out Sunday AM as a priority call. 2pm Sunday afternoon got a call from a guy in "FMD" saying they couldn't possibly come out on Sunday and faults should never have booked the visit!!!!!!! A little complaining later an engineer was promised for between 6 & 8pm Monday evening. He arrived at 4pm! He did sort out the power levels on my connection (I think!), but he also: "Stole" my FM feed - he actually removed the FM socket from the ntl box so there is no-where to plug my cable in!!!! Replaced my STB with one that cannot connect to my home cinema set-up as it has no audio out sockets. Both of which I am extremely upset about and in addition he:- Left the cover off the box on the wall outside my house, exposing the wires etc to the elements. Smashed my 8 year old daughter's clay giraffe that she had made at school. Might not be valuable, but irreplaceable and devastating to an 8 year old. On top of this I STILL can't get any interactive content because of a "problem in the way my account is set up" - a problem that would be sorted within 24 - 48 hours of his visit! Needless to say I'm not a happy bunny at all - they've assentially down-graded my service, caused upset and damage and I'm STILL not getting what I've been paying for. You ring up - it takes an hour for them to answer then the moment you complain they cut you off. You ask to speak to a Supervisor - they cut you off. You write in - they never answer. Guess I'll try cancelling my direct debits - see if that get's their attention!