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Originally Posted by Mark B
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My view personally is that there will come a point where ntl simply write to existing customers advising that if they have not arranged a swap by a certain date, their 1mb broadband will be force-downgraded to 600k so that the upgrade can go ahead unfettered. Then they will have 750k, and if they want 1.5mb back they will HAVE to arrange a box swap, or else stay where they are.
That'd be my solution, but I don't know if the company wants to risk upsetting people like that. It's a rock/hard place situation.
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This is *exactly* what NTL said they would do in the letter I got.