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Originally Posted by Mark B
Indeed, and I disagree with telling them off.
I would always say, 'have you spoken to ntl about it', and if they say no, I may *suggest* that they do so. However, a good example of where this wouldn't work is the missing PIN numbers problem for cable modem registration. I know exactly what will happen if they phone customer services... a form will be filled in and they will be told they should hear something shortly. Whereas, in most cases, I know I can fix that issue...Monkeybreath also knows HE can fix them too...so we tend to sidestep all that and just jump in and sort it.
We should take every customer complaint seriously. After all, whether WE think it's justified or not, it's clearly a problem to the person posting it. Even if we think it is NOT justified, we can explain this politely without flaming the person concerned.
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Yes Mark isn't that what we are supposed to have done but for some reason members failed to. I hope Tardis will look on this experience and realise we are not all like that and stay within the community.
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Originally Posted by Mick
Since when? I have never told anyone off for seeking assistance on this site, I may of pointed them out in the right direction and what the best course of action is but never in my time as a member of the team on this site and on .com have I told anyone off for coming here and seeking help before contacting ntl.
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I have only ever seen the Admins and Mods direct members new and old the best way to get help or offer to contact someone withing NTL for help.
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Originally Posted by Mick
IMO it wasn't ntl who got the beating in this thread, Tardis who is a new member, I feel, got the beating from some of you. Visitors looking in on this thread will be put off for life now to come and register and seek help on this forum, on this community and that saddens me, because thats means we have failed and I do not believe in failure whatsoever.
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No Mick you havent failed the member its us the members of the community that have failed this new member. I hope any visitors will look at the end of this thread and see we are not normally like that and I hope we can promise this will not happen again. WE have always given out warm welcome to new members yet this member was given a raw deal. I hope he stays and accepts we are only human and some made mistakes in the way they welcomed Tardis to our community.
All I can say is we are not all an
but tardis we
you to our forums and we are
for your first greating please accept our
of friendship.