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Originally Posted by Tardis
I find it incomprehensible that some of you think that waiting 4 days or more for an Engineer or Technician is acceptable.
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I have to agree if I was told that long I wouldn't be happy more so if I had paid for pay to view programs that would be displayed while I couldn't watch due to waiting for the engineer. I am sure there should be some form of reward for when the service is down if it is off for more than 24 hours.
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Originally Posted by Tardis
If people like yourselves are not prepared to let NTL know how you feel and that the service they provide to you is inadequate. Then the service is really not going to improve is it?
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I have been known to let them know what I think and have always kept on at them when the service was down also letting them know if the time for the service to resume is missed.
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Originally Posted by Tardis
I was not rude to CS. I just stated that it was unacceptable and that I was prepared to lower my package from nearly £60pm to the £10pm basic package, if I remained a NTL customer. I wonder what would happen if everyone was to tell NTL that they are prepared to just have the £10 package until the service improves?
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I do feel for the front line staff they get the aggro from customers who cannot keep their cool when they cannot do anything its the bosses who decide if they are reducing staff and since the reduction in staff the service to the end user is not as reliable.
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Originally Posted by Tardis
In my original post I did ask whether I have gone the right way about this or should have I said something else. As by my number of posts you can see Iâ₠¬ÃƒÆ’¢â€žÂ¢m a new member to this forum, do some of you always welcome new members with such hostile comments? The next time your cab arrives late or your new washing machine, TV or whatever arrives later than you expected. I hope you remember me sitting at home watching TV with both my middle fingers pointing up you.
To others, thanks for all your support.
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I am sure that those who did welcome you in the more hostile way will reflect on this and perhaps try putting themselves in your position to see how they would have felt.
I was told once that it would take 24 to 48 hours for a call back to just have the engineer booked to come out. I didn't like this and found another way around the problem. Infact it was wrongly diagnosed as a modem failure when it was the network failure. This was pointed out to them and I was back online within 24 hours. I feel 24 hours should be max and if NTL cannot guarentee this they need more staff. They shouldn't have a monday to friday cover its not like buying food its a service that runs 24/7 so should have some form of support for 80 of that and there should be weekend cover all packages. This is important for the customers even if its a member of staff working from home online.
I hope you stay around the forums we are not all hostile we don't bite but we may get heated from time to time.
