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**Maggy** · 17-10-2004, 14:54

Errr..Funny how we all got upset then!!!If his tone wasn't confrontational.

If we are going to behave along the lines of fair play then I have the following points to make.

If he had been told he had to wait a week to a month I would have understood.Agreed having the phone put down was unacceptable but I don't think that he was fobbed off particularly about his problem.

I have seen people told off on this site and the old .com for coming and asking for help far too early without giving NTL a chance to resolve it.Well it was resolved within 24 hours and no one has said well done for getting it sorted well within the time frame of 4 days.

We do need to be vigilant against blaming NTL for every single thing going wrong.Lets concentrate on when they do get it so very wrong but give them a chance to sort a situation out FIRST before giving them a beating.We also don't always shout out enough when they DO get it right.

I know NTL can be bad but on this occasion they weren't THAT bad.

Also he DID get an APOLOGY which is more than some customers get who have had some horrendous problems in comparison.

Incog.

17-10-2004, 14:54	#51
Maggy The Invisible Woman Cable Forum Mod Join Date: Jun 2003 Location: between Portsmouth and Southampton. Age: 73 Services: VM XL TV,50 MB VM BB,VM landline, Tivo Posts: 40,362	Re: No Engineers Until Monday: WTF Errr..Funny how we all got upset then!!!If his tone wasn't confrontational. If we are going to behave along the lines of fair play then I have the following points to make. If he had been told he had to wait a week to a month I would have understood.Agreed having the phone put down was unacceptable but I don't think that he was fobbed off particularly about his problem. I have seen people told off on this site and the old .com for coming and asking for help far too early without giving NTL a chance to resolve it.Well it was resolved within 24 hours and no one has said well done for getting it sorted well within the time frame of 4 days. We do need to be vigilant against blaming NTL for every single thing going wrong.Lets concentrate on when they do get it so very wrong but give them a chance to sort a situation out FIRST before giving them a beating.We also don't always shout out enough when they DO get it right. I know NTL can be bad but on this occasion they weren't THAT bad. Also he DID get an APOLOGY which is more than some customers get who have had some horrendous problems in comparison. Incog. __________________ Hell is empty and all the devils are here. Shakespeare..