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scrotnig · 17-10-2004, 13:12

I think we should all stop looking at things from ntl's point of view and look at the customer here.

The customer is paying for a service that doesn't work and has to wait 5 days for it to be fixed. As far as the customer is concerned, that's crap. I don't care if Sky take longer, that just means they are more crap.

I know there are service level agreements, etc etc, but from the CUSTOMER PERSPECTIVE, the customer just wants it to work, and has therefore had a 'poor customer experience', the very thing this site was set up to highlight.

Unfortunately Tardis is not in my region, or else I'd have stepped in, but all anybody has done here is pull him down for complaining about what is, for him, a mediocre service.

Shame on us all as a community for not at least offering him some empathy. Four days is NOT good if you're sat without your Digital TV service for a weekend.

17-10-2004, 13:12	#46
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: No Engineers Until Monday: WTF I think we should all stop looking at things from ntl's point of view and look at the customer here. The customer is paying for a service that doesn't work and has to wait 5 days for it to be fixed. As far as the customer is concerned, that's crap. I don't care if Sky take longer, that just means they are more crap. I know there are service level agreements, etc etc, but from the CUSTOMER PERSPECTIVE, the customer just wants it to work, and has therefore had a 'poor customer experience', the very thing this site was set up to highlight. Unfortunately Tardis is not in my region, or else I'd have stepped in, but all anybody has done here is pull him down for complaining about what is, for him, a mediocre service. Shame on us all as a community for not at least offering him some empathy. Four days is NOT good if you're sat without your Digital TV service for a weekend.