What I found incomphrensible was that you were not able to wait for more than an hour to see if it adjusted before getting on to CS/Tech support when experience has taught me that a short wait usually sorts things out.I'm also curious to know what would have been an acceptable period of time to you to wait for an engineer.An hour,a day,two days?Even the fastest service can't go much faster than a day surely?After all we are dealing with NTL here and I very much doubt if any of the other DTV suppliers would have been any quicker.
I also DON'T like the way you keep needling everyone as though we are idiots because we seem have rather more realistic ideas of how the real world operates.I'd be interested in any service that can operate in under a day when there is a technical problem but I suspect that ALL(and frankly there's not that much choice) of them will be having problems to provide any service that is faster in the present economic situation.
So when are you leaving NTL and who will you try next?Because that is the real problem.Which of the very small list of DTV suppliers is the most reliable and fixes problems instantly?If we could all know that I'm sure we would all be signed up to them.