[Tardis]

I find it incomprehensible that some of you think that waiting 4 days or more for an Engineer or Technician is acceptable.

If people like yourselves are not prepared to let NTL know how you feel and that the service they provide to you is inadequate. Then the service is really not going to improve is it?

I was not rude to CS. I just stated that it was unacceptable and that I was prepared to lower my package from nearly £60pm to the £10pm basic package, if I remained a NTL customer. I wonder what would happen if everyone was to tell NTL that they are prepared to just have the £10 package until the service improves?



In my original post I did ask whether I have gone the right way about this or should have I said something else. As by my number of posts you can see Iâ₠¬ÃƒÆ’¢â€žÂ¢m a new member to this forum, do some of you always welcome new members with such hostile comments? The next time your cab arrives late or your new washing machine, TV or whatever arrives later than you expected. I hope you remember me sitting at home watching TV with both my middle fingers pointing up you.



To others, thanks for all your support.