Well Mick I don't think we have all been particularly rude.After all I believe the policy on this forum is to deal with those people who have tried every means at their disposal to get their situation sorted and have failed.
Frankly I would have waited a little longer than an hour to see what happened before rushing to even phone CS because it is my experience that the occasional hiccup may well sort its self out within a very short period especially with DTV.
I think what may have upset some is that he really didn't give anyone a real chance to sort anything before he was here 'discussing' the situation and saying it was unacceptable to wait from Thursday to Monday.It was as if he was trying to jump the queue.Now as some folk here have some very long standing issues with NTL that are still not resolved, it may well be the case that it got up some folks noses and they were a little sharper than they needed to be.
Anyway it seems moot now that he has his DTV back to normal without the aid of an engineer and the 4 day wait was a non starter.Seems little point to continue the 'discussion'.