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Old 16-10-2004, 23:14   #492
Chris W
cf.mega poster
 
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: NTL Customer Services: Your personal experience

Quote:
Originally Posted by TonyC
My BB was down for a week last week - do I get a discount??? How??? I reported it on the Wednesday, after holding for 50 mins... eng called the following Monday after another phone call - son told me it was down for 2 days before he told me... I reported the problem then (Cable modem was the culprit...)

Can I claim a discount?

Cheers,

Tony
well, if you are on 300k you are looking at £4.50, 750k £6.34 and 1.5mb about £9.79 for a weeks loss
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