As a Network engineer, 4 days is not unacceptable, as a customer it would be irritating. What I find amusing is everyone is arguing about the finer points in this thread, but no one offered Tardis any advice, like going into diagnostics to find if he had a signal etc etc
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Originally Posted by Tardis
If it was a network fault then obviously CS had other calls from my area and proves that others and I found it unacceptable of having to wait 4 days for an enginner, don't you think!
I wonder where the engineer came from...spooky!!!
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Sorry to be picky, BUT, you where waiting for a Service Tech, NOT an Engineer, we (Network Engineers) provide 24/7 cover, and take customer tickets on a Sat that have been passed to us by a service tech.
FMS do not, it would seem monitor incoming calls and raise Network Masters anymore. We had a whole area (2400 subs) and all they did was raise individual tickets!!
This is also causing a problem, not least for the Customer but also for the service boys and gals that are up to their necks in it.
The worst thing NTL ever did was shut NFOC in Brighton
